Products:

1. Are the items on offer on mimoda.ch original?

Yes, all the products offered on our site are 100% authentic. We follow a zero-tolerance policy towards counterfeit or fake products, so all our items are delivered in their original branded packaging, wrapping and tags. Depending on the brand, some products come with a certificate of authenticity.

2. Why do the products have such a big discount?

We do our best to offer our customers the best products from the most prestigious brands. These don't always come in all sizes and colors, and that's the reason why we can offer big discounts on them.

Shipping & Returns:

1. What shipping costs do apply to my order?

There is a flat fee of CHF 9.95 to all orders below CHF 100. However, above CHF 100 the shipping is FREE. See our Shipping and Returns Policy for more details.

2. How long does it take to receive the products?

Most of our products are shipped within 4-6 business days. In exceptional cases shipping can take longer and customers will be advised. See our Shipping and Returns Policy for more details.

3. What to do if I don't like the product I purchased?

Products can be sent back in their original packaging, unworn, within 7 calendar days after receiving the shipment. The return address will be communicated during the return process initiated through the contact form. See our Shipping and Returns Policy for more details.

4. What should I do if I receive a damaged or the wrong item?

In such a case please contact us immediately after receiving the products, but latest within 7 calendar days. We will ask you to send us some photos to support your request. After approval, you'll be given a return label so you can send us the products in their original packaging at no additional cost. See our Shipping and Returns Policy for more details.

Payment:

1. How can I pay for the products I like?

All major credit cards are accepted. You can also settle your payment through PayPal.

2. Is it safe to pay by credit card?

It's completely safe to use a credit card on our website. All payments are processed through Stripe, a well-known payment processor. Nevertheless, if you prefer wire payments, you can use your PayPal account to upload funds and use that to spend on our website.

3. Do you offer refunds?

All approved returns are refunded within 5 business days through the original means of payment, either by credit card or PayPal. See our Shipping and Returns Policy for more details.